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Khaled, M. A.
An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention [Текст] / M. Aboalganam Khaled, Alzghoul Amro, Alhanatleh Hasan
// Інноваційний маркетинг. – 2024. – Т. 20, № 1. – С. 51-65.
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